Reduce repetitive enquiries
Help people find answers without opening another support ticket.
Connected AI Assistant
One place to find reliable answers across your organisation.
Employees should not need to search several portals for a policy, IT procedure or internal answer. A connected AI assistant helps them ask in natural language, retrieve source-linked information and initiate approved requests when an action is needed. Access remains subject to existing permissions.
Potential business benefits
Make knowledge easier to reach
Search approved sources through one familiar interface.
Reveal knowledge gaps
Identify recurring questions and content that needs attention.
Illustrative impact - example only
Reduce repetitive enquiries
- Routine questions per month
- 600
- Questions in scope for the assistant
- 40%
- In-scope questions resolved through the assistant
- 75%
Illustrative calculation 600 x 40% x 75% = 180
In this hypothetical month, 180 questions would not need manual handling. These percentages are example inputs, not targets, and would be validated during discovery.
Illustrative scenario, not a measured client result or guarantee. Actual outcomes depend on scope, data, controls and adoption.
What we would measure
Make knowledge easier to reach
- Time to answer for in-scope questions
- Answers verified against their cited source
- Comparison with a baseline taken before the pilot
Measurement approach only - not a measured client result or guarantee. Measures and baseline are agreed with you during discovery.
What we would measure
Reveal knowledge gaps
- Unanswered questions by topic
- Source coverage for recurring questions
- Articles that need an owner or an update
Measurement approach only - not a measured client result or guarantee. Measures and baseline are agreed with you during discovery.
Typical applications
- Answer HR and IT policy questions
- Guide software access requests
- Look up travel and expense policy
- Search internal FAQs, wikis and approved knowledge repositories
- Create a ticket after the user confirms
Potential extensions, scoped separately
- Conversations that keep context across sessions
- Additional data sources and actions added per use case
How it works
-
Ask
An employee asks a question in natural language.
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Retrieve
Search only the sources the user is authorised to see.
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Answer with citations
Compose an answer that links back to approved content.
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Resolve or route
Close the question or start an approved request.
Designed to work within your controls
Integration & permissions
Connect to approved knowledge sources using source-level permissions.
Grounded answers
Answers cite approved content; unsupported answers are flagged rather than guessed.
Monitoring & handover
Actions run only through authorised workflows; usage and gaps are logged for content owners.
Give employees one reliable starting point.
Bring one knowledge area and the recurring questions it generates. In a 30-minute discussion we look at how it could work in your environment.
